What to do if my Jackery Explorer 240D won't turn on?

If your Jackery Explorer 240D won't turn on, it’s essential to troubleshoot the power source first. Ensure the power bank is fully charged; sometimes, if the battery level is too low, the device may not power on. Check the battery indicator lights to see if any are illuminated.

Another common reason could be a stuck power button. Ensure you press and hold the button for a few seconds to see if it responds. If it’s still unresponsive, it might be a deeper battery or hardware issue.

Many users have experienced this, particularly after prolonged storage without use. For example, if you haven’t used the Jackery for several months, the battery might have self-discharged to a point where it requires a jumpstart, typically by using the charging port.

PRO TIP: Keeping the power bank charged regularly, even when not in use, can prevent this issue.

However, if the unit remains unresponsive despite being charged, it could indicate a more serious internal fault, and you might need to reach out to Jackery for a warranty claim or a repair service.